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Technology Resources

These guides are designed to help ensure that you can easily and smoothly move a computer from your office to home or order and deliver a new university-owned computer. Please read through this checklist before coming to campus and take note of the appointment system to ensure that there is DoIT technical support available to assist you to prevent login issues with your computer once it is not on campus.

DoIT staff will be happy to walk you through any and all steps of this process as needed. Please don’t hesitate to put in an RT ticket with any questions you may have.

Taking an Existing Computer from UMBC Campus to Home for Remote Work


Before coming to campus
  1. Request permission through your division head or designee to come to campus, asking for a single visit to remove equipment for use at home.
  2. Select a time on the DoIT appointment calendar so a tech is available if there are issues. We won’t be able to help you if this isn’t done. 
  3. Check your desired workspace to ensure you have power/connectivity for your office machine. Take note if your workspace is close to your home internet router and/or if you will be using wireless connectivity for your office computer. 
  4. If your office machine is a unit with a separate tower and monitor and you do not feel comfortable connecting it at home, DoIT does have a limited number of all-in-one computers that include a 21” monitor to save space, please enter an RT ticket. DoIT support staff can configure a loaner all-in-one computer for you to pick up.
During the on-campus visit
  1. Follow all UMBC safety procedures.
  2. Upon arrival, turn on your UMBC-owned computer.
  3. Complete the Sensitive Equipment Home Loan form.
  4. Make sure the computer is connected to the internet via an Ethernet cable or to the Eduroam wireless network.
  5. Sign into the computer using your UMBC credentials. If you cannot login due to an error, please contact DoIT Desktop immediately at x53838 and a desktop support technician will bring over a wireless adapter. 
  6. Check your connectivity options:
  7. Install the GlobalProtect VPN software: This will be critical for continued functionality over time from home. The VPN is essential to ensuring that Microsoft software licenses will continue to work since they must periodically reach our license server, which is required to be behind our campus firewall to remain active.
  8. Test your microphone and camera to make sure they are functional. You can do this in WebEx Meetings.
  9. Shut down your computer.
  10. Gather all power cords, Ethernet cables, and adapters for your computer that you need to use on a daily basis and take them with you. It will be easier for you to set up the computer at home if you leave cables plugged into the monitor and then wrap them around the base of the monitor when packing your computer.
When you get home
  1. Set up your computer in your workspace and attach all power cords, monitors, and cables, and Ethernet cables (if necessary).
  2. Sign into your computer by using your UMBC credentials.
  3. Connect your computer to the internet via Ethernet cable, or to your home’s wireless network.
    1. https://support.microsoft.com/en-us/help/4027030/windows-10-connect-to-a-wi-fi-network
    2. https://support.apple.com/en-us/HT201735
  4. Run Windows Updates (Start Menu > Settings > Updates and Security) or Apple Updates (Apple Menu > System Preferences > Updates) and let the updates install. This could take some time, depending on what updates need to be installed.

Checklist for Purchasing a New Computer


Ordering
  1. Check DoIT’s recommended technology page to determine what kind of machine you would like to purchase.
  2. Contact the Vendors Dell or Apple to get a quote. Please note: The shipping address must be Central Receiving, Attention: David Toothe unless there is a departmental IT staff person that will be handling the machine.
    • If you don’t adjust the shipping address, it’s likely your machine will not get delivered on time.
    • If you have any questions, please enter an RT ticket and one of our technicians will be happy to help you with the quote and ordering process.

Please Note: We will no longer be shipping machines directly to employee homes.

When you get delivery confirmation
  1. Request permission through your division head to come to campus, asking for a single visit to pick up equipment for use at home.
  2. Let your inventory custodian know your order has been received for a piece of sensitive equipment that will need to be tagged.
  3. Enter an RT ticket letting DoIT know that your machine has been delivered and make sure to list any specialized software you would like pre-installed. By default we will install common applications like Microsoft Office, Adobe Acrobat, Google Chrome, Mozilla Firefox, GlobalProtect VPN, and several others.
  4. Contact your inventory custodian so they can create a temporary tag for the machine in the system.
  5. Fill out the Sensitive Equipment Home Loan form.
  6. DoIT will set up a time for you to come to campus and pick up your machine from the Engineering Building, room 020 and meet with a staff member to test the machine before you take it home. This step is critical to the operation of the machine, and cannot be skipped.  
During the on-campus visit
  1. Follow all UMBC safety procedures, DoIT staff will maintain proper distancing at all times and have masks and gloves during your visit.
  2. Sign into the computer using your UMBC credentials.
  3. The DoIT staff member will walk you through several tests to ensure everything is working correctly and answer any questions you may have.
  4. Everything will be packed up for you to take home and start using your new computer.
When you get home
  1. Set up your computer in your workspace and attach all power cords, monitors, and cables, and Ethernet cables (if necessary).
  2. Sign into your computer by using your UMBC credentials.
  3. Connect your computer to the internet via Ethernet cable, or to your home’s wireless network.
  4. Run Windows Updates (Start Menu > Settings > Updates and Security) or Apple Updates (Apple Menu > System Preferences > Updates) and let the updates install. This could take some time, depending on what updates need to be installed.